Whether it's an account issue, a payment question, betting rules, or understanding a bonus — our Help Center is always open. Our team is here for you.
📂 Help by topic
Select a category below to find all the relevant guides, tips, and solutions in one place.
📞 Contact us directly
If an article doesn't solve your problem, our support team is ready to help directly. Reach out however works best for you.
🚀 Getting started
New to batjli? No worries. Just follow the steps below and you'll be set up and ready to bet in just a few minutes.
⏱ Issue Resolution
| Issue | Reason | Solution |
|---|---|---|
| Can't Log In | Wrong Password or Number | Reset your password |
| Deposit pending | Network delay | Wait 15 minutes |
| Bonus not received | Requirements not met | Chat with us on Live Chat |
| Withdrawal stuck | Verification required | Submit documents |
| App Crashing | Outdated version | Update |
| Bet Not Confirmed | Internet issues | Check Bet History |
📝 Details
Questions and issues come up when using any online platform — that's completely normal. At batjli, we believe a great support system is one of the most important parts of any platform. That's why we've built this Help Center to help you resolve most issues on your own — and when you can't, our team is always here.
One of the biggest pain points with online betting platforms in Bangladesh is the language barrier in support — most platforms only offer help in English or Hindi, not Bengali. The batjli Live Chat support team communicates entirely in Bengali. Talk to us however you're most comfortable.
The most common issue we hear is: "I made a deposit but my balance hasn't updated." In most cases, this is caused by a minor delay in the mobile banking network and usually resolves itself within 5–15 minutes.
If it's been more than 15 minutes, share your transaction ID in live chat. Our team will check it right away. In most cases, the amount is manually credited within a few minutes.
Some withdrawals require account verification. This is done to protect you — so no one else can withdraw your funds. The process is simple: just upload a photo of your National ID. Verification is usually completed within 24 hours.
"I received a bonus but can't use it" — this is another common concern. Most bonuses come with certain conditions, such as a required bet amount before the bonus can be withdrawn. This is known as a wagering requirement. On batjli, the terms for every bonus are clearly listed on the promotions page.
For the welcome bonus, you typically need to wager 5x the bonus amount. For example, if you receive a ৳100 bonus, you'll need to place ৳500 in bets before it converts to cash. Free bet terms may vary slightly.
Each batjli account is for one person only. Creating multiple accounts is not allowed. If you think your account has been accessed without your permission, change your password immediately and contact support.
Enabling Two-Factor Authentication (2FA) keeps your account much more secure. You'll receive an OTP on your mobile every time you log in. To turn it on, go to your Account Settings page. We strongly recommend keeping it enabled at all times.
Is the app crashing or running slowly? First, check whether you have the latest version installed — older versions can have bugs that updates fix. If the problem persists, try clearing the app's cache.
When installing the batjli app on an Android phone, you may need to allow installation from "Unknown Sources." This is normal — the app is installed outside of the Google Play Store. iPhone users can enjoy the full mobile experience directly through their browser.
At batjli, we believe betting should be fun, not stressful. That's why Responsible Gaming is a dedicated section in our Help Center. If you feel like your betting habits are getting out of hand, set a deposit limit or temporarily suspend your account.
These options are available directly in your Account Settings, or you can ask our support team to help. No judgment, no questions asked — just your well-being in mind. To learn more, visit our Responsible Gaming View the page.
For complex issues, send us a detailed message:
❓ FAQs